Who to contact 

 

All changes and updates to site, supplier and audit records on the BRCGS Directory are completed by approved Certification Bodies.

For BRCGS suppliers

For updates to audit & contact data

Please contact your auditing certification body directly to query or challenge;

  • Audit document availability, accuracy and content
  • To request adjustments to previously administrated audit reports and certificates
  • For updates to contact names and associated details


Passwords and Access

For Suppliers only; to request a username and password to access the Directory, please complete http://request.brcdirectory.com/

Only persons named on the most recent audit document should complete the application

Please do not use this form if you are a retailer, non-certified manufacturer, certification Body, government function or accreditation body 

Logos

To request a BRCGS Supplier Logo, please complete and submit http://logo.brcdirectory.com/ (suppliers only)

Assistance

If you require technical assistance using the Directory, or to report a bug, please contact submissions@brcgs.com


Directory service level and procedure

All Directory access and logo requests must be submitted via the forms listed above, and will not be accepted via email.

Requests for Directory access and certificated site logos are assessed for identity verification prior to issuing credentials.

If you are not named on an audit document, your access request must be endorsed by someone who is.

The Directory services team cannot amend any audit or certificate content and will defer any requests of that nature to the auditing certification body.

The Directory services Team opens Monday to Friday, 0.900am to 17.00pm GMT. Requests received outside of those hours will be processed the next working day and in order of receipt.

All requests are assessed and fulfilled where possible by 17.00pm on the working day of receipt. Please do not re-submit requests within a 24-hour period.

The Directory services team can respond to requests in English or Spanish (subject to resource).

Retailers, Brand Owners, non-certified Manufacturers

For further information about using the Directory to securely receive and review BRCGS supplier audit data, please contact submissions@brcgs.com